Account Verification (KYC) At Luna Casino
Luna Casino runs KYC to confirm who the account belongs to, where the player lives, and that the payment method is used by the same person. The casino requests KYC before it releases withdrawals and when an account triggers standard compliance checks.
- Identity (ID/Passport): Luna Casino asks for a clear photo or scan of a valid passport or national ID card. The image must show the full document, be in color, and have readable name, date of birth, document number, and expiry date.
- Address proof: Luna Casino asks for a document dated within the last 3 months that shows the player’s full name and residential address. Accepted examples include a utility bill, bank statement, or government letter, and the document must show the issuer and date.
- Payment method: Luna Casino checks the method used for deposits and withdrawals. For bank cards, the casino requests photos of the front and back with the middle digits covered and the CVV hidden, while keeping the first 6 and last 4 digits visible; the cardholder name and expiry date must remain visible. For e-wallets, Luna Casino asks for a screenshot of the wallet profile page showing the account owner’s name and wallet ID or email. For bank transfers, the casino asks for a bank statement or account confirmation showing the account holder name and IBAN or account number.
When Luna Casino Requests KYC
Luna Casino requires KYC before processing the first withdrawal from an account. The casino also requests KYC when a player changes personal details, adds a new payment method, or when a deposit or withdrawal pattern triggers a compliance review.
How To Submit Documents
Luna Casino accepts documents through the account verification page in the cashier or profile area. The casino rejects files that are cropped, blurred, edited, or taken under glare, and it rejects documents where the name or dates do not match the account details.
How Long Verification Takes
Luna Casino completes most KYC checks within 24–72 hours after receiving all required documents in an acceptable format. If the casino requests extra information or the images are unreadable